On the bus

Ok, here is a little example of the customer service to illustrate my point. This was overheard yesterday when I was on the bus, this exchange between the bus driver and somebody at a bus stop.

Where's the 432?

It just went by.

The sign said it was the 401.

Oh, he must have forgotten to change the sign.

Well, that's just fucking great.

Well, it isn't my fault, is it. (This wasn't spoken as a question.)

The bus drivers are like the worst. Sometimes they make all the stops, but they don't care. Whether you get on the bus or not makes no difference to them. They get paid the same and their shift ends at the same time. Sometimes you have to almost jump in front of the bus to get them to stop (which for you kids at home is not something you should try because the buses are huge and the drivers are scary drivers) and still if they don't feel like stopping, they will keep going on.